Terms of Use (EULA)

Last updated: March 31, 2026

1. Company Information

KOLO is operated by:

KOLO.IO LTD
Company number: 17140900 (incorporated in England & Wales)
124 City Road
London, EC1V 2NX
United Kingdom
Email: contact@trykolo.io
Registry: Companies House — UK

KOLO.IO LTD is a company incorporated under the laws of England and Wales. All user data is hosted by Infomaniak Network SA (Rue Eugène-Marziano 25, 1227 Les Acacias, Geneva, Switzerland) on servers located exclusively in Switzerland, under the Swiss Federal Act on Data Protection (FADP) and the GDPR. We never sell, lease, or share personal data with third parties for commercial purposes.

2. Purpose of the Platform

KOLO is a mobile-first SaaS (Software as a Service) platform designed to help real estate agents and other professionals optimize their workflow through artificial intelligence.

The platform enables users to manage tasks, prospects, reminders, and business-related data in a structured and efficient environment.

3. Access and Use

KOLO offers two plans: a free Découverte plan with limited features, and the paid KOLO Pro plan giving access to all features.

Users agree to:

  • Provide accurate and up-to-date information
  • Use the platform in compliance with applicable laws and regulations
  • Not misuse, disrupt, or attempt to gain unauthorized access to the system

KOLO reserves the right to suspend or terminate access in case of violation of these terms.

4. Data Ownership

All data entered into KOLO by users — including but not limited to: Prospects, Tasks, Notes, Contacts, Business-related information — remain the sole and exclusive property of the user.

KOLO does not:

  • Sell user data
  • Exploit user data for commercial purposes
  • Share user data with third parties for marketing or resale

5. Data Privacy and Security

Data protection and privacy are core principles of KOLO.

  • All data is hosted on secure servers located exclusively in Switzerland (Infomaniak, Geneva region)
  • Infrastructure is compliant with the General Data Protection Regulation (GDPR)
  • Data is stored on a sovereign, encrypted, and highly secured cloud environment

KOLO implements industry-standard security measures including data encryption (in transit and at rest), secure authentication mechanisms, and controlled access to infrastructure.

Despite best efforts, no system can guarantee absolute security. Users acknowledge this inherent limitation.

6. Payment Processing

All payments on KOLO are processed via Stripe, a third-party payment provider.

KOLO does not store or have access to any banking details and does not process payment information directly.

Users are encouraged to review Stripe's own legal terms and privacy policies.

6b. Apple Store Subscription Terms (Auto-Renewable)

For purchases made through the iOS application, payments are processed by Apple via StoreKit In-App Purchases (not by Stripe).

KOLO offers a single auto-renewable subscription:

  • KOLO Pro — €24.99/month — monthly subscription, automatically renewed

Subscriptions are billed in the local currency displayed at the time of purchase. Payment is charged to your Apple ID account at confirmation of purchase.

Subscriptions automatically renew for the same duration and at the same price unless cancelled at least 24 hours before the end of the current billing period.

Your subscription can be managed and cancelled at any time via Settings → Apple ID → Subscriptions on your iOS device.

No refunds are provided for unused portions of an active subscription period.

For privacy practices, please refer to our Privacy Policy: https://trykolo.io/privacy-policy.

7. International Operations

KOLO operates globally, with a primary focus on professionals located in Europe, United Kingdom, United States, and United Arab Emirates.

Users are responsible for ensuring their use of KOLO complies with their local regulations.

8. Liability

KOLO provides tools designed to assist users in managing their business activities.

KOLO does not guarantee business results, act as a real estate intermediary, or replace professional judgment.

KOLO shall not be held liable for business losses, data loss caused by user actions, or service interruptions beyond reasonable control.

9. Intellectual Property

All elements of the KOLO platform, including software, design, branding, and content are the exclusive property of KOLO.io LTD, unless otherwise stated.

Any reproduction, distribution, or unauthorized use is strictly prohibited.

10. Support

For any inquiries, support requests, or complaints:

Email: contact@trykolo.io

KOLO commits to responding as quickly as possible and within a reasonable timeframe.

11. Modifications

KOLO reserves the right to update or modify these legal notices at any time.

Users will be informed of significant changes where applicable. Continued use of the platform constitutes acceptance of the updated terms.

12. Governing Law

These legal notices are governed by the laws of England and Wales.

Any disputes shall fall under the jurisdiction of the competent courts in London, United Kingdom.

© 2026 KOLO.io LTD. All rights reserved.

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